Delivery

UK Standard Delivery: 3-5 working days

We are currently not shipping to the rest of the world

Returns

Our standard return policy entitles you to full refund of the purchase price within 14 working days
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

If you need to return an item, please email: info@thetranspararency.co.uk with your reference number


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item (unless otherwise agreed). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.